Refund and Return Policy

Effective Date: July 28, 2025

At The Pets Depot, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer returns and refunds under the following conditions:

1. Eligibility for Returns

• Returns must be requested within 14 days of the delivery date.
• Items must be unused, unopened, and in their original packaging.
• Returns are only accepted for orders shipped within the United States. We do not offer international returns.
• Several types of goods are exempt from being returned, including perishable pet food, supplements, and vitamins once opened.

2. Non-Returnable Items

• Opened food or supplement items
• Items marked as final sale or clearance
• Gift cards
• Customized or personalized products

3. Return Process

To initiate a return, please contact us at support@thepetsdepot.com with your order number and reason for return. We will provide return instructions, including our return shipping address.

Customers are responsible for return shipping costs unless the item was damaged or incorrect due to our error.

4. Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method (PayPal or Stripe) within 5–7 business days.

Please note: Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

5. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 3 days of delivery with photos and details. We will work quickly to resolve the issue.

7. Contact Us

If you have questions about our refund and return policy, please contact us at: